In a groundbreaking move, Korean Air has recently announced the integration of its cargo booking system with DHL Global Forwarding, marking the first time the airline has directly connected its booking system with a freight forwarder. This integration allows DHL Global Forwarding to book cargo on Korean Air flights straight from its own system, thanks to the use of an Application Programming Interface (API) system.
This direct connection between the two companies not only streamlines the booking process for customers but also enhances workflow efficiency by enabling real-time data exchange and providing easier access to flight schedules and air cargo rates. Korean Air’s decision to implement this technological advancement reflects the airline’s commitment to enhancing efficiency and customer experience in the constantly evolving industry.
Jaedong Eum, Senior Vice President and Head of Cargo Business Division at Korean Air, expressed excitement about the partnership with DHL Global Forwarding, emphasizing the airline’s dedication to innovation and willingness to explore further opportunities to enhance service offerings for a wider clientele. Additionally, Max Sauberschwarz, Global Head of Air Freight at DHL Global Forwarding, noted the benefits of the direct booking connection, which will streamline internal processes and improve efficiency for customers.
This collaboration between Korean Air and DHL Global Forwarding represents a significant step in the digital journey of both companies, showcasing their commitment to delivering value and exceptional services in the air freight industry.
