PRESS RELEASE
FedEx Express, the world’s largest express transportation company, has partnered with Zonos, a leader in cross-border technology, to enhance the global online shopping experience by providing transparency on customs processes and charges. This collaboration allows UK and EU retailers to confidently expand their market reach while ensuring customer satisfaction through transparent and timely delivery processes.
The timing of this partnership is crucial, as a 2023 study by Juniper Research predicts a 107% increase in cross-border ecommerce transactions, reaching €3.4 trillion (£2.68 trillion) over the next five years. A 2021 Statista survey revealed that 59% of consumers expect to incur additional fees or duties upon delivery that were not previously disclosed, and 66% anticipate delayed international purchases. These statistics underscore the importance of transparency and efficiency, which this alliance aims to address.
By utilizing Zonos’ cross-border technology and FedEx’s logistics network and services, this collaboration directly addresses customer concerns by eliminating unexpected charges and reducing shipping delays. Zonos’ automated solutions inform shoppers of the total cost of their purchases, enabling them to pay all duties, taxes, and fees at checkout. This approach ensures fully prepaid shipments, expediting the customs clearance process and reducing the risk of packages being held. FedEx offers transparent delivery costs, including various options for shipments with prepaid customs charges and full tracking capabilities.
In addition, this partnership offers solutions for automating compliance with cross-border tax schemes and the EU’s Import Control System 2 (ICS2) requirements, simplifying the regulatory landscape for retailers.
Stijn Meeus, FedEx Express E-commerce Managing Director, stated, “By joining forces, FedEx and Zonos are empowering e-commerce businesses to navigate the complexities of cross-border trade. This collaboration enables our customers to ship internationally more easily and transparently, ultimately enhancing the recipient experience and unlocking the true potential of e-commerce.”
Clint Reid, Founder and CEO of Zonos, added, “Zonos has always supported FedEx customers in global sales, and now, with this alliance, we can onboard FedEx customers more efficiently and seamlessly than ever before. Cross-border ecommerce is complex, but with the FedEx partnership, we are simplifying the process, enhancing the customer experience, and driving growth for our retailers.”
Overall, this collaboration between FedEx Express and Zonos is set to revolutionize the global online shopping experience, providing greater transparency, efficiency, and ease for retailers and shoppers alike.
