Nisarg Mehta, the chief technology officer of Raft, discussed how customs brokers can benefit from a transition to Artificial Intelligence (AI) for data entry and discrepancy identification. He emphasized the potential for AI to improve operational efficiency, accuracy, and transparency within the logistics industry.
During a presentation at the US Northern Border Customs Brokers Association (NBCBA) Fall Conference, Mehta highlighted the advantages of utilizing AI-driven solutions to automate data entry processes and quickly detect discrepancies. He spoke about the importance of leveraging AI to enhance compliance, security, and customer service in customs operations.
Mehta noted that efforts were already underway to incorporate AI into customs processes, citing the US Customs Border Protection’s plans to overhaul the Automated Commercial Environment (ACE) system. By employing AI and machine learning to analyze customs documents such as certificates of origin, commercial invoices, and packing lists, businesses can improve data quality, gain real-time insights, and enhance operational agility as goods move across the US border.
Overall, Mehta emphasized that AI has the potential to revolutionize customs operations and drive significant improvements in efficiency and accuracy.
